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Fix/Repair Josen infrared sauna in

So you’re experiencing maintenance issues with your Josen infrared sauna, perhaps it is broken and needs fixing. We are here to help. Your infrared sauna is a fairly complex system but we have experience in fixing most sauna malfunctions.

Please use the form to provide details of the nature of malfunction, the better the description the quicker we will be able to provide a solution to your sauna problem.

In order to fix your infrared sauna include the following details:
  • Model and make of your infrared sauna
  • The description of the problem with your sauna, including the details of which parts have stopped working or what section in particular is not functioning as it should.
  • If you know the exact part that needs replacing describe it or provide a picture by uploading a file
  • Any additional details such as the cause of the problem, because the issue might be wider than first assumed.
  • A picture of where you think the problem is or the part that is malfunctioning would also help


We are looking forward to helping you fix that sauna to get you enjoying it once again!
Free Consult
Josen is a leading manufacturer of infrared saunas in China and a leader supplier of infrared saunas across Asia and the rest of the world. Josen employs over 400 industry professionals at its Shenzen factory ensuring tight quality control on all makes and models that leave the Josen industrial site. Josen source fine hemlock and red cedar from Canada to ensure the external structure of the infrared saunas meets the high customer expectations. The tempered glass is a safety feature as well as a welcome design bonus: the wide glass doors create a feeling of spaciousness and encourage the sauna cabin to be placed in an attractive and calming location as the user is treated to a panoramic view, wider than most infrared saunas. Studies have shown that the health benefits achieved from using infrared saunas are increased when the user finds harmony and relaxation in their infrared sauna experience. Many of the features in Josen infrared saunas have been included to ensure maximum relaxation for the user. The ventilation grid in Josen infrared saunas allows for fresh air to circulate inside the sauna cabin and the safety glass door provides peace of mind if the sauna cabin is placed in a busy home environment. Added features such as MP3 sockets and reading lamps allow users to personalise their experience. Most importantly the ergonomic bench has been designed for maximum comfort and the heated floor panels and roof lights further add to the users’ comfort.