Josen INFRARED SAUNA TROUBLESHOOTING

If you’re experiencing issues and you don’t know what the problem is exactly this troubleshooting page is for you. Provide us with the details of the malfunction or what you consider to be a problem with your sauna.

In order to help us troubleshoot the problem with your sauna please provide the following details:

• Make and model of the sauna in question
• Describe the problem providing extensive detail. What stopped working and when, what kind of action preceded the appearance of the issue.
• If the problem made the sauna change in they way it operates such as excess noise, or trembling or any other noticeable part malfunctioning, please include that.
• If you know what parti in particular stopped working or is working incorrectly, tell us.
• In addition, please add a picture if you can.

We hope to be of help and we’re looking forward to fixing your sauna.

Josen is a leading manufacturer of infrared saunas in China and a leader supplier of infrared saunas across Asia and the rest of the world. Josen employs over 400 industry professionals at its Shenzen factory ensuring tight quality control on all makes and models that leave the Josen industrial site. Josen source fine hemlock and red cedar from Canada to ensure the external structure of the infrar...